Terms and Conditions

You must be at least 18 years old to play; a higher local minimum age takes precedence. You may only access the casino from a location where its use is permitted. VPNs, proxies and similar tools used to hide your actual location are not allowed.

Your account details must be accurate and up to date. Only one player account is permitted per person, family, household, email address, payment account, IP address and shared computer. Accounts must not be shared, sold or transferred. Breaches may result in account suspension and the forfeiture of bonuses or winnings.

Keep your login details confidential. Contact customer support immediately if you suspect someone else has accessed your account.

Identity verification is required before a withdrawal. You must provide an official photo ID, a selfie holding that ID and proof of address. Further documents may be requested. Account features and withdrawals may remain restricted until verification is complete. See Verification for the requirements.

Deposits must be made using a payment method in your own name. The available methods have their own minimum and maximum amounts. Banks or payment providers may charge fees and currency conversion costs.

As a general rule, deposits must be wagered 5 times before withdrawal. If this requirement has not been met, a withdrawal may be declined or an administration fee of up to 8% may apply. Withdrawals are normally paid back through the original deposit method; an alternative may be approved following additional security checks.

Unless another limit applies, you may withdraw up to 5’000 EUR in total, or the equivalent in another currency, in any 7-day period. Multiple withdrawals within a rolling 30-day period incur a fee of up to 8% of the amount withdrawn. See Withdrawals for more on wagering, balances and payment status.

Bonus offers are subject to eligibility rules, deadlines, maximum stakes and wagering requirements. Excluded games do not contribute towards wagering requirements. You cannot request a withdrawal while a bonus is active.

If you leave a bonus promotion early, your bonus funds and real-money winnings will be forfeited. The terms for PLAY150, including free spin and withdrawal limits, are available under Welcome bonus.

Each game has its own rules and paytable. You can lose your entire stake. Collusion, fraud, game or bonus manipulation, and using someone else’s account are prohibited. Breaches may lead to account suspension and the cancellation of bets or winnings.

Report any balance or settlement errors to customer support. Amounts credited in error may be corrected.

For questions or complaints, contact Customer support from your registered email address. Complaints about a settled bet must be submitted within 3 days of settlement.

If you are concerned about your gambling, you can request self-exclusion or seek independent support.