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Spinimax withdrawals

You can request a withdrawal from your player account. Before paying out, we verify your identity and payment details. You must also meet the applicable wagering requirements.

Documents needed for verification

How to request a withdrawal

  1. Log in to your Spinimax account using your existing details.
  2. Open the banking section in your account menu and select “Withdraw”. Choose a method available to your account and enter the amount you’d like to withdraw.
  3. Submit your withdrawal request and provide the documents requested for verification.
  4. If we need any additional information, send it to us.

To log in, you’ll need your email address or username and your password. If you can’t access your account, see our Login help.

How long do withdrawals take?

How long it takes to receive your money depends on account verification and your payment provider. Missing documents or requests for additional information will delay your withdrawal. Even after we approve it, your bank or payment provider may need more time to credit your account.

For help with a pending withdrawal, contact our . Provide the amount, request date and withdrawal method so we can locate your request.

Documents required for verification

Full verification is required before every withdrawal, regardless of the amount. You’ll need an official photo ID, a selfie holding that ID and proof of address.

Your name and address must match your account details. We may request further documents or additional identity checks if needed. Your withdrawal may be held until verification is complete.

Official photo ID

Your full name must match the name on your player account. Your ID must not expire within the next 3 months. All details must be clearly legible. Depending on the document, we may need both the front and back.

Selfie holding your ID

Hold the same ID document that you submitted as proof of identity. Both your face and the document must be clearly visible.

Bank statement or utility bill

You can submit a bank statement or utility bill as proof of address. The document must have been issued within the last 3 months and show your full name and residential address. Both must match your account details.

Before withdrawing: 5× deposit wagering

As a general rule, deposits must be wagered 5 times before you can withdraw. For a 100 CHF deposit, this means 500 CHF in qualifying wagers. Not every bet counts: unsettled, cancelled or refunded sports bets, and bets that have been cashed out, do not meet this requirement. Qualifying sports bets must have minimum odds of 1.60.

If you have not met the deposit wagering requirement, we may decline your withdrawal request or charge an administration fee of up to 8%.

Withdrawal limits and fees

Unless another limit applies, you may withdraw up to 5’000 EUR in total, or the equivalent in another currency, in any 7-day period. This is a combined limit for the period, not an amount per request.

Multiple withdrawals within a rolling 30-day period incur a fee of up to 8% of the amount withdrawn.

You cannot request a withdrawal while a bonus is active. If you leave the bonus promotion early, bonus funds and real-money winnings will be forfeited. If you want to end the promotion and are unsure which funds are affected, contact our .

For our welcome bonus with PLAY150, you must wager the awarded bonus amount 30 times within 21 days.

With PLAY150, you can convert no more than ten times the awarded bonus amount into withdrawable funds. Free spin winnings have a separate maximum withdrawal of 50 CHF.

Where will we send your withdrawal?

Withdrawals are normally sent back to the same card, bank account or payment method you used to deposit. We may approve an alternative method following additional security checks.

For details on funding your account, see Payment methods and deposits.

If you can no longer use your original payment method, contact our before selecting another method for your withdrawal.

Keeping enough balance for your withdrawal

We don’t immediately deduct the amount of a pending withdrawal request from your available player balance. If your balance falls below the requested amount, the withdrawal will be automatically cancelled after a period of up to one hour.

Make sure your available balance stays at least as high as the requested withdrawal amount while it is being processed.

Is your withdrawal pending or declined?

Missing documents

Submit the missing documents. Your name and address must match your account details. If you’re unsure which document is missing, contact our .

Your request was declined or cancelled

Possible reasons include unmet wagering requirements, incomplete verification, a payment method requiring further checks or an insufficient balance during processing. Our can help identify the reason. Don’t open another account to resolve it.

Your withdrawal hasn't arrived

You can check your payment status under “Transaction list” in the banking section of your account menu. Select a date range that includes your request date. Use “Custom” to set your own range.

Tell our the amount, date and payment method. Include any reference number or error message associated with your request. This will help us check whether we’re still reviewing it or have already forwarded the payment.

You can no longer access your account

If your account is blocked, inactive or closed and you want to withdraw your balance, contact our . If you’ve forgotten your login details, see our Login help. Never share your password in a support enquiry.

Questions about Spinimax withdrawals

How quickly does Spinimax pay out?

Processing time depends on account verification, any additional checks and your withdrawal method. We may hold your withdrawal while required documents are outstanding. After approval, your payment provider may still need time to credit the funds.

Where can I check my withdrawal status?

Open the banking section of your account menu and select “Transaction list”. You can find your payment and its status there. If your request falls outside the selected date range, change the range or select “Custom”.

Why does it say “Insufficient balance”?

You need enough available funds in your player account to make a withdrawal. If you see this message, you can’t request a withdrawal for the chosen amount. If your balance doesn’t look right, contact customer support.

Do I need verification for a small withdrawal?

Yes. Full verification is required before every withdrawal, regardless of the amount. You’ll need an official photo ID, a selfie holding that ID and proof of address.

Is there a wagering requirement without a bonus?

Yes. As a general rule, you must wager your deposits 5 times. If you haven’t met this requirement, we may decline the withdrawal or charge an administration fee of up to 8%. Separate terms also apply to bonuses.

Can I withdraw with an active bonus?

No. You cannot request a withdrawal while a bonus is active. If you leave the bonus promotion early, bonus funds and real-money winnings will be forfeited. Customer support can help if you have questions about your bonus balance.

What is the withdrawal limit?

You may withdraw up to 5’000 EUR in total, or the equivalent in another currency, in any 7-day period, unless another limit applies. Multiple withdrawal requests count towards the same limit.

Are withdrawals free?

Multiple withdrawals within a rolling 30-day period incur a fee of up to 8% of the amount withdrawn. An administration fee of up to 8% may also apply if you haven’t met the deposit wagering requirement.

Why was my withdrawal request automatically cancelled?

If your available balance drops below the requested amount during processing, your request will be automatically cancelled after a period of up to one hour. Customer support can help if you have questions about it.

Can I withdraw to a different payment method?

We normally pay withdrawals through the original deposit method. We may approve a different method after additional security checks. Contact support if your original method is no longer available.

Questions about your withdrawal?

For help with withdrawals or verification, reach us in the casino via live chat or email. Have the amount, request date and payment method ready. Keep your password private.

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