Contact us
Spinimax customer support is available around the clock via live chat and email. We can help with your account, payments and game rounds.
Live chat and email
Email: [email protected]
Open live chat using the chat icon in the casino. If no agent is available, you can leave a message. For account-related enquiries, use the email address registered to your account.
What to include in your enquiry
- For a payment: Amount, date, payment method and transaction reference, if available.
- For a game round: Game name, time and round reference, if available.
- For technical problems: Device, browser and the exact wording of any error message.
Never share your password or full card details. You can also find help with common issues under Login, Deposits and Withdrawals.
Complaints about bet settlement
Complaints about a settled bet must be submitted within 3 days of settlement. Explain what happened as clearly as possible and include the relevant reference. Customer support will review your enquiry. If the matter cannot be resolved, it will be referred to management.